Return and Refund Policy

# Return and Refund Policy for bestcityshopping Managed by miss Saroj

Last Updated: 2025-05-22

At bestcityshopping Managed by miss Saroj, operated by bestcityshopping.com, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the conditions under which you may return products and request refunds. Please read this policy carefully before making a purchase.

## 1. Eligibility for Returns
- **Timeframe**: You may return products within 30 days of delivery.
- **Condition**: Items must be unused, in their original packaging, and in the same condition as when received.


## 2. Return Process
- **Initiate a Return**: Contact us at help@bestcityshopping.com or 7296997525 to request a return. Provide your order number and reason for the return.
- **Return Authorization**: We will provide a return authorization and instructions for shipping the item back.
- **Shipping**: Return shipping costs are your responsibility unless the item is defective or incorrect. We recommend using a trackable shipping service.
- **Inspection**: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

## 3. Refunds
- **Processing Time**: If approved, your refund will be credited within 14 business days to your original payment method.
- **Non-Refundable Costs**: Shipping fees, gift wrapping, or other service fees are non-refundable unless the return is due to our error.
- **Defective or Incorrect Items**: If you receive a defective or incorrect item, we will cover return shipping costs and provide a full refund or replacement.
- **replacement will be done 5-6 days

## 4. Exchanges
- If you wish to exchange an item (e.g., for a different size or color), contact us to initiate a return and place a new order for the desired item. Exchanges are subject to product availability.

## 5. Late or Missing Refunds
- If you haven’t received your refund within 14 business days, check your bank account or contact your payment provider.
- If you still haven’t received your refund, contact us at help@bestcityshopping.com or 7296997525.

## 6. Contact Us
If you have questions or need assistance with returns or refunds, please contact us:

**bestcityshopping.com**
Add. Shop no. 5-6 ground floor gaytri complex near RS school sirohi Rajasthan pin 307001
Email: help@bestcityshopping.com
Phone: 7296997525

By purchasing from bestcityshopping Managed by miss Saroj, you agree to this Return and Refund Policy.